Return & Refund Policy

At Soulmatechains, we want you to love your new jewelry. If for any reason you are not completely satisfied with your purchase, we are here to help. We offer a 30-day return policy for all our US customers.

1. 30-Day Return Window

You have 30 days from the date your order is delivered to request a return. If 30 days have passed since your purchase arrived, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• It must be unused, unworn, and in the exact same condition that you received it.

• It must be in the original Soulmatechains packaging with all tags attached.

• You must provide a receipt or proof of purchase (such as an order number).

Non-returnable items: Please note that custom-made items, personalized jewelry (e.g., engraved pieces), and items marked as "Final Sale" cannot be returned or exchanged unless they arrive damaged or defective.

3. How to Initiate a Return

To start a return, please contact our customer support team at [Jouw Emailadres, bijv. support@soulmatechains.com]. Please include:

• Your order number.

• The reason for the return.

• Clear photos if the item is damaged or defective.

Once your return is approved, we will provide you with a return shipping address and instructions on how to send your package. Please do not send your purchase back without contacting us first, as unauthorized returns will not be accepted.

4. Return Shipping Costs

• Standard Returns: Customers are responsible for paying their own shipping costs for returning an item. Original shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.

• Defective or Incorrect Items: If you received a defective, damaged, or incorrect item, Soulmatechains will cover the return shipping costs. Please notify us within 48 hours of delivery so we can resolve the issue immediately.

Tip: If you are shipping items over $75, we highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

5. Refunds

Once your return is received and inspected at our facility, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 5 to 10 business days for your bank or credit card company to process and post the refund to your account.

6. Exchanges

We only replace items if they are defective or damaged upon arrival. If you want to exchange an item for a different size, style, or color, the fastest way is to return the item you have for a refund and make a separate purchase for the new item.

Contact Us

If you have any questions regarding our return policy, please don't hesitate to reach out!

• Email: soulmatechains@gmail.com

• Customer Support Hours: [Bijv. Monday - Friday, 9 AM - 5 PM EST]