Shipping policy

We do everything we can to deliver your order as quickly as possible.

Rest assured, at Soulmatechains we do everything we can to ensure your order is delivered as quickly as possible. Your package will be left in a safe place, but please make sure you are present when the delivery takes place. The buyer is fully responsible for theft or loss of the delivery resulting from incorrect shipping information. Please double-check your shipping address before confirming your order. Once you place your order, you agree to the sale and confirm that all information entered, including the shipping address, is correct.

Processing Times
Orders may take up to 2 business days to be processed before they are shipped. Any taxes and duties applicable to your order may be charged by customs and are solely the customer's responsibility. You will receive a tracking number by email once your order has been processed.

Delivery Times
Standard shipping: 5 - 10 business days

Unexpected Delays
In rare cases, an unexpected delay may occur in the shipping of your order. This may be due to factors beyond our control, such as weather conditions, strikes, or carrier delays.
We will keep you informed if there is an unexpected delay in the shipping of your order.
We apologize for any inconvenience this may cause.